FAQs
Frequently Asked Questions (FAQ)
1. What payment methods do you accept? We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we support payments through PayPal and Apple Pay for your convenience.
2. How can I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on our website's Order Tracking page to monitor the status of your shipment.
3. What is your return policy? We offer a 30-day return policy for most items. If you are not satisfied with your purchase for any reason, you can return it within 30 days of receipt for a full refund or exchange. Please visit our Returns & Exchanges page for more details.
4. Do you ship internationally? Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on your location. You can select your country during the checkout process to see shipping options available to you.
5. How can I contact customer support? For any questions or concerns, our customer support team is available via email at support@decoressential.shop or through our Contact Us page. We strive to respond to all inquiries within 24 hours.
6. Are your products eco-friendly/sustainably sourced? We are committed to sustainability and strive to source eco-friendly products whenever possible. Look for the "eco-friendly" or "sustainable" tag on product pages for more information about our efforts.
7. How can I change or cancel my order? To change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly for prompt delivery.
8. Do you offer gift wrapping or personalized messages? We currently do not offer gift wrapping or personalized message services. We apologize for any inconvenience this may cause. However, we are continuously reviewing our services and may consider adding these options in the future.
9. Are there any discounts or promotions available? We periodically offer discounts and promotions on select items. To stay updated on our latest offers, sign up for our newsletter.
10. How secure is shopping on your website? We take the security of your personal information seriously. Our website is equipped with SSL encryption to ensure that your data is protected during transmission. Additionally, we do not store sensitive payment information on our servers.